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Withdrawal from the agreement

Right of Withdrawal and Instructions for Withdrawal

  • In addition to the statutory right of withdrawal, you have the right to withdraw from this contract within 30 days without giving any reason. For this, you can use the available form "I want to return the product" in the subsection “Orders”.
  • The withdrawal period is 30 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
  • To exercise your right of withdrawal, you must inform us by means of a clear statement (e.g., by using our return form, by letter, or email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, but it is not mandatory. To meet the withdrawal deadline, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Contact details:
OneStep.Solar Germany
Hochstraße 17, 47228 Duisburg
Email: kundenservice@onestep.solar
Phone: +498000010465

IMPORTANT: You can only send the written withdrawal declaration to the address given. The return shipment is carried out by a courier service or freight company selected by us.

Consequences of Withdrawal

  • If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than thirty days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
  • You must return or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of thirty days has expired. We will specify the name of the courier or freight company at a later date and will arrange a corresponding pickup date with you. You are obliged to cooperate and find a suitable date.
  • We will bear the direct costs of returning the goods.
  • You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

You may use the following withdrawal form template

  • Please avoid damage and contamination. If possible, return the goods in their original packaging. Use protective outer packaging if necessary. If you no longer possess the original packaging, please provide suitable packaging to ensure adequate protection against transport damage to avoid claims for damages due to inadequate packaging. All accessories, assembly accessories, fastening material, and all packaging components must be returned without fail. Should the goods have suffered a loss in value, been damaged, or destroyed while in the possession of the buyer, the Seller reserves the right to claim compensation for damages.
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